Master Post and Thread for Marriott Passkey Card Declined Email

[alladinsane.livejournal.com]

Saw several posts in the mod queue and on Facebook concerning email messages from Passkey concerning Marriott reservations along the lines of this:

Date: Thu, 19 Jul 2012 16:49:36 -0400 (EDT)From: Dragon Con 2012 Reply-To: xxxxxxxxxxx

Thank you for selecting the Atlanta Marriott Marquis for your stay during the Dragon Con Conference.

At this time I am getting ready to cancel all reservations with declined Credit cards, please contact Marriott reservation TODAY July 19th, at 866-469-5475 to update your credit card information are your reservation will be cancel. Once your reservation is canceled it will not be reinstated at the group rate.

So we dont have umpteen different posts on this same subject, I'm going to consolidate things under this master post. If any solution or resolution is found on this matter, I'll update this post and/or post another to get the word out.

If you have a post waiting in the mod queue on this, it'll be rejected but with a message directing you here. This way the discussion will be in one place rather than a dozen.


UPDATE: From the comments and from Facebook, apparently this email was sent out in error; as you could see from the poor grammar on it, it wasnt even finished before it was sent out. I would strongly urge that if you received this mail to go ahead and call and reconfirm your reservations and related charges and make sure all is in order if you havent already done so.


Thanks everyone.

Comments

[dreadnot.livejournal.com]

Rather than joining the queue of WTF, I will take this question at face value.

Passkey is the reservation system that has regularly fu-- complicated the Marriott reservation system for the past couple of years.

If you have a Marriott reservation at con rates, you would have obtained it through Passkey. If you do not have a Marriott reservation, you're in an interesting place to be inquiring.

[ayame-faye.livejournal.com]

Our room reservation is not in my name. I simply saw this thread scrolling through my lj feed and was curious about why rooms would be cancelled. As a first year D*C attendee, it seemed like something I may have wanted to read. It really was a simple question and could have been answered by simply stating that it was a reservation system for the Marriott. I don't understand the WTF's and LOL's in response to a legitimate question. Thanks to dreadnot for the reply.

[eidolon-bird.livejournal.com]

For the record, Passkey also runs the Hyatt's reservations as well as reservations for many other unrelated group events. If you spend any amount of time in this community, you will hear lots of bitching about the company.

[pixiekingtom.livejournal.com]

It's a valid question. Have your friend check th eres on line if there's issues and make sure that their bank records show the deposit taken out.