Issues with Froggy Photos

[srgeis.livejournal.com]

Anybody else having issues communicating with Froggy's Photos?

I emailed them trying to get the status of my .jpg picture files that I paid for, but they have hot replied to my emails.

Comments

[cindyloufett.livejournal.com]

Don't let this year's DragonCon give you a bad impression of Froggy. I've dealt with him and his crew many times, at DragonCon and other cons, and never had a bit of trouble. Normally, they're a well-oiled machine. This year was completely insane - I put that down to Shatner, Nimoy, and Stewart all being there, and the fact that Froggy got stuck in a tiny corner of the Marriott.

[srgeis.livejournal.com]

cindyloufett,

Unfortunately, it was my first time dealing with them and first impressions make lasting impressions with me. The post by crazeyal hit it on the nail for me. I found them extremely disorganized the entire weekend and unfriendly. And now they're not communicating. That's not a way to do business.

[eclecticmuse.livejournal.com]

This this this.

[jamesclayton.livejournal.com]

That's another thing. It was an idiotic decision on the part of whoever makes decisions about guests to have Shatner, Nimoy and Stewart all at this year's con. They are, each of them, too big of stars to all 3 be at the convention at the same time--it would've been much simpler and easier on *everyone's* behalf to have had them all attend over the course of 3 years rather than all at once.

And that's coming from a die-hard Trekkie who goes gagga at the thought of getting to see each of them in person. (Notice, I said the "thought of;" my experience getting to see each of them this year was ruined due to the fact that everything was so darn rushed, to which I hold complete blame on the DragonCon staff, the volunteers and the celebrities' handlers.

[cindyloufett.livejournal.com]

I totally agree. After seeing the insanity at the photo-ops, I didn't even try to get near any of the Big Three. A couple of friends tried to get their autographs, but they gave up after seeing the lines.

srgeis, your comment about Froggy's people being unfriendly reminded me of something. When I went down to the photo-ops on Friday morning, there were security people there who were extremely rude. I don't think they were Froggy's people or DragonCon people. I think they were hotel security or something else, because they kept shrieking that if we didn't start behaving (I'm not sure what they expected us to do), that they'd "shut down" the photo-ops. One guy got right in my face and basically told me to get out. I wonder what the deal was with them.

[dwivian]

Possibly that people were a problem, and they weren't getting out of his way? If the hotel security says "move", D*C security will say "move". D*C uses the space, but XXX owns the hotel and gets to have final say on everything.

[cindyloufett.livejournal.com]

That's just the thing - nobody was "in the way". Everybody was lined up, squashed against the wall. The only people that were "in the way" were people entering and exiting the building. Since there was only one door, people couldn't exactly get out of the way. I got yelled at as I was trying to get out of the building. Plus, the dealer's room was right across the hall, so people had to walk right through the photo-op area to get into the dealer's room. It was just a really bad setup.

[alexdelarge78.livejournal.com]

I am inclined to agree to an extent. The huge double edged blade. Great to have them present, chaos for many reasons due to this. They *need* to to have posted signs, or something to communicate that these people will not personalise your items. That at least would save the issue of being advised non too politely that your request is not possible.

I've said this before and I'm not complaining nor am I being petulant about it but my bubble was completely burst after William Shatner squiggled on my Boston Legal dvd set, it took five seconds with no eye contact and a sutble thankyou. I will always enjoy his work, but the distance was obvious.

[creedsgalbirdy.livejournal.com]

I've said this before and I'm not complaining nor am I being petulant about it but my bubble was completely burst after William Shatner squiggled on my Boston Legal dvd set, it took five seconds with no eye contact and a sutble thankyou. I will always enjoy his work, but the distance was obvious.


This is why I don't even like meeting celebs. My BF makes getting photos/autos his mission at any con we go to but...I figure, they're probably jerks in real life, I like who they are on screen. I don't want the illusion ruined for me.

[eclecticmuse.livejournal.com]

I'm kind of afraid of having the illusion ruined for me too; but luckily for me the celebs I met and talked to (Tom Felton, Alan Ruck, Bruce Davison, Gareth David-Lloyd and Karen Allen) were all extremely polite, funny and engaging. I was moved through Tom's line and photo-ops very quickly, but what little interaction I had with him gave me the impression that he's a class act. And I'm completely gaga over Alan Ruck now. Total sweetheart, very funny, and recognized me every time we bumped into each other.

Then again, I didn't meet any of the huge name stars, so .... *shrug*

[planetforbidden.livejournal.com]

Why can I never bump into stars randomly? *sigh*

Yeah I don't want the illusion ruined either, but Christopher Judge was very nice when I met him, got his autograph and he let me take a picture of him with me at his autograph table.

And about have Shatner, Nimoy, and Stewart all there, yeah it probably caused problems but I will never fogret the Shatner Nimoy panel, ever, EVER.

[bannanna.livejournal.com]

think about the idea of holding "complete blame" on a group mainly made of volunteers. We don't get to do much at con other than try to keep the damn thing running to an extent that people can enjoy the things they want to do....basically WE don't get to do the stuff we want to do either. Maybe it'll be fun to see what happens when the majority of the volunteers just aren't there. I'm *really* sure that'll make it better.

[pixiekingtom.livejournal.com]

I've volunteered for cons before, mostely in security. that shit is NUTS, and you all have a big thank you from me for sure.
Especially Joe, he's the consuite god.

[garybaldy.livejournal.com]

If you feel you can improve things
Volunteer.

Shatner + Nimoy + Stewart is GOOD

[brightlancer.livejournal.com]

(jamesclayton) "That's another thing. It was an idiotic decision on the part of whoever makes decisions about guests to have Shatner, Nimoy and Stewart all at this year's con. They are, each of them, too big of stars to all 3 be at the convention at the same time"

I greatly disagree. I went to the Nimoy/Shatner panel on Friday and would have loved a chance to meet four captains (Shatner, Nimoy, Steward, Mulgrew). The issues with Froggy (over multiple years) have nothing to do with the number or celebrity of the people they're photographing or who is attending D*C.

Star Trek captains are good. Celebrities are good. If anything, the larger celebrity draw is a sign of how popular (and influential) D*C has become. Now, if everyone could just take an extra shower... ;)

[wildflowerz.livejournal.com]

I've never done the photos because FOR ME, they're overpriced and look like something off of AwkwardFamilyPhotos.com. However I have been on this LJ and several mailing lists for years and years and I see these complaints come up about Froggy's every year. So, while some people may get lucky and have good experiences, it seems like a big enough segment of the population dealing with them has problems every year that it should tell you something about their business practices, on the whole.

[alexdelarge78.livejournal.com]

A family friend of ours got her opportunity of a lifetime, a picture with SHater and Nimoy. She said that though she enjoyed it, for her 160 dollars or whatever it was she got five seconds.

See, that to me is one for the fans, that's a sausage machine conveyor belt business. IT's a shame that it must be run this way. Oh well.