Ian Sommerhalder/Celebrity Authentics

[abreeskye.livejournal.com]

You guys, I'm pretty upset.

I emailed Celebrity Authentics a couple questions WEEKS ago. They never responded to me, so today I decided to hunt down their number and call them. They are understandably only open Mon-Fri. I left them a message to call me back. I decided, ah, well. I'll just go ahead and order my autographs without getting the response I need.

I go to the preorder page, and see that Ian Sommerhalder is now listed as SOLD OUT. I'm really REALLY upset. If they would have gotten back to me WEEKS ago I would have been able to preorder. Anyone else have any issues with them not responding to emails/messages?? This was to be the highlight of my Dragon*Con this year :/

Comments

[v4voluntary.livejournal.com]

As a long time employee of the food service industry I can say that sounds like a really piss-poor way to run a business. What happens when the long-term customers you have go somewhere else or pass away? With that view of "customer service" you ruin any chance of future customers. Just because you have more demand than supply doesn't mean you supply only to your demand. It means you do your best to supply THE demand.