Hyatt customer service

[scifisambam.livejournal.com]

So ive been calling the Hyatt once a day and talking to in house reservations. Everything,e I ask them to check to see if anyone has cancelled they tell me no and I feel like they don't even check. Has anyone else had any luck with getting a cancelled room? Specifically at the Hyatt?

Comments

[sparr0.livejournal.com]

We aren't talking about customer service. We are talking about sales. Until you have a reservation, you aren't a customer, you're a potential customer. The motivating forces behind a salesperson and a customer service rep are very different, especially in this situation where Tori can't sell you anything, but she CAN sell something to the next person that calls.

[sophiecabra.livejournal.com]

As someone who used to work in customer service, can't do anything by scratch my head at that logic. With an attitude like that, I would have been fired, sadly. Customer service and sales are 99% of the time the same thing.

So, yes. We ARE talking about customer service. It's is a /service/ to sell and promote products.


I'm not going to have some internet fight with you about it, but let me just end my half of the argument with the fact that Patricia's job is "In House Reservations". So to think that looking up cancellations and reservations is a "waste of her day" is the most deplorable customer service AND sales service I have ever heard of in my life. Potential customers are very important to companies and insure future and especially near future sales. I've never had a job where I was told I could be a complete ass to a potential customer just because they hadn't bought something yet.

[trybutez.livejournal.com]

I take your point... but, this is that rare situation where you need them more than they need you. Ask yourself, honestly, how far would their customer service have to slip before you would walk away?

The fact of the matter is, there are so many people clamoring over so few rooms that we'll gladly let them abuse us for one. Look at the crap we put with in regards to Passkey.