Hyatt Dumbass report
Sep. 6th, 2006 12:28 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
misangela.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
dragoncon_lj_archiveDoes anyone else think that the Hyatt checkout was even WORSE this year than previously?
I thought it couldn't get any worse! ARGH!
At least in the past you could take your 500# of crap to the bellhops and they would schlep it downstairs or you could do it yourself and pick it up at the street entrance later. But this year they wanted YOU to schlep your OWN crap down to the bowels of the International tower, THEN go BACK down there get it yourself to bring it to the front for load out! WTF?
I swear, what is WRONG with these ppl? This year there's a new front of the house guy, that annoying tall dude named Mohamed. When we pulled up to check in, he cheerfully informed us that we'd probably not have a room - which of course led to me threatening to KILL HIM on the spot. THEN when the stupidity of bag storage/check out came up, I had the joy of trying to communicate with him, a non english speaker, AGAIN! He had no frelling idea what I meant when I said "drive my car to the side street and pick up my bags". He kept saying, "oh, NO, that is illegal!". I said, "Excuse me? Driving my car to the doors of the storage area to pick up my bags is ILLEGAL?" To which he says, "What? Oh, I am talking about the CARTS! Letting you borrow a bellhop cart is illegal." I said, "NO, I SAID C-A-R-S, AS IN AUTOMOBILES? I don't want your stupid CART!". He said, "Oh, I don't know anything about that". I said, "Yah, I can tell!". Jeebus.
The Hyatt has the best overall customer service of any hotel I've ever stayed in, but the buffoons that run the front are just sad. That Mohamed guy not only cannot understand english, but he is completely clueless about anything to do with the Con. Do these people not have training? Having a 10 minute conversation only to find out that the asshat you've been talking to has no idea what you're saying is SO FRUSTRATING! Why do they hire such obvious incompetents? And when they do, why do they not TELL THEM ABOUT DRAGONCON AND WHAT HAS WORKED IN THE PAST? The bag pickup from the street side of the ballroom was brilliant. You pull up, get your crap, stuff the truck and drive away. What is so frelling difficult to understand about that? I made it a point to walk by there as I went to get the truck and sure enough, the street was empty and the doors closed. What a bunch of absolute morons. BAH. The wait for a bellhop was 2+ hours this year, which was as bad or worse than last year. Are they going to fix it or what?
Yes, yes, calls are being made and emails being sent, but for frell's sake, I've stayed there for 5 years!! And they are getting worse rather than better. The Con seemed to run better this year overall than it ever had, other than that moron Mohamed stirring ppl up for no reason, but they still cannot for the life of them figure out how to get ppl checked out, store luggage and then allow luggage pickup.
So, that's my 2ยข about the Hyatt. They totally rawk for service when you're there, but gods help you for check in and out. Checking out is the 9th ring of hell.
I thought it couldn't get any worse! ARGH!
At least in the past you could take your 500# of crap to the bellhops and they would schlep it downstairs or you could do it yourself and pick it up at the street entrance later. But this year they wanted YOU to schlep your OWN crap down to the bowels of the International tower, THEN go BACK down there get it yourself to bring it to the front for load out! WTF?
I swear, what is WRONG with these ppl? This year there's a new front of the house guy, that annoying tall dude named Mohamed. When we pulled up to check in, he cheerfully informed us that we'd probably not have a room - which of course led to me threatening to KILL HIM on the spot. THEN when the stupidity of bag storage/check out came up, I had the joy of trying to communicate with him, a non english speaker, AGAIN! He had no frelling idea what I meant when I said "drive my car to the side street and pick up my bags". He kept saying, "oh, NO, that is illegal!". I said, "Excuse me? Driving my car to the doors of the storage area to pick up my bags is ILLEGAL?" To which he says, "What? Oh, I am talking about the CARTS! Letting you borrow a bellhop cart is illegal." I said, "NO, I SAID C-A-R-S, AS IN AUTOMOBILES? I don't want your stupid CART!". He said, "Oh, I don't know anything about that". I said, "Yah, I can tell!". Jeebus.
The Hyatt has the best overall customer service of any hotel I've ever stayed in, but the buffoons that run the front are just sad. That Mohamed guy not only cannot understand english, but he is completely clueless about anything to do with the Con. Do these people not have training? Having a 10 minute conversation only to find out that the asshat you've been talking to has no idea what you're saying is SO FRUSTRATING! Why do they hire such obvious incompetents? And when they do, why do they not TELL THEM ABOUT DRAGONCON AND WHAT HAS WORKED IN THE PAST? The bag pickup from the street side of the ballroom was brilliant. You pull up, get your crap, stuff the truck and drive away. What is so frelling difficult to understand about that? I made it a point to walk by there as I went to get the truck and sure enough, the street was empty and the doors closed. What a bunch of absolute morons. BAH. The wait for a bellhop was 2+ hours this year, which was as bad or worse than last year. Are they going to fix it or what?
Yes, yes, calls are being made and emails being sent, but for frell's sake, I've stayed there for 5 years!! And they are getting worse rather than better. The Con seemed to run better this year overall than it ever had, other than that moron Mohamed stirring ppl up for no reason, but they still cannot for the life of them figure out how to get ppl checked out, store luggage and then allow luggage pickup.
So, that's my 2ยข about the Hyatt. They totally rawk for service when you're there, but gods help you for check in and out. Checking out is the 9th ring of hell.
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