Wyndham Hotel Reservations

[an-unkind-poem.livejournal.com]

Once I heard the overflow hotel rates had been released, I made a quick dash to score a cheap rate for the convention. Instead of calling, I went online to the Wyndham site (it actually came out to be around $2 bucks cheaper a night, ha). I picked the advanced pre-payment option because I wanted to make sure that I had a room with no hassle (there was a problem with last year's reservation at the Holiday Inn Select.. even though we had booked it over the phone months in advanced). This is the "warning" they give you before you purchase and on your confirmation page:

"US Dollar DAILY. Room Charge (101USD),Occupancy Tax 15% (15.15USD) WEBRATES REQURE FULL PRE PAYMENT AND CAN NOT BE MODIFIED OR CANCELLED ONCE BOOKED. YOU MUST PRESENT THE CREDIT CARD USED TO SECURE THIS RESERVATION AT CHECK IN ALONG WITH A VALID PHOTO ID. GO TO WWW.WYNDHAMWEBRATES.COM FOR COMPLETE TERMS & CONDITIONS"

This was all well and dandy except it has been over a month and they have yet to take the funds from my checking account (I purchased with my debit card). When I called the hotel they referred me to "Reservations" and all the lady at Reservations could do was confirm that my reservation was still there. She said that the funds will be taken out "whenever that particular hotel pulls up your reservation" and that it could be anytime from the time I speak to her all the way up the day of check-in.

*takes a breath*

Okay, so basically I just need to know if anyone has had a similar experience. Is this normal? Have the funds not been taken out of your account or charged to your credit card as well?

I just don't want to be all packed and arrive at the Wyndham and have them tell me there has been a problem. I am not afraid to say that at that point I may resort to murder. lol

Comments

[humanrabbit.livejournal.com]

see they told me over the phone that I didn't need to do full prepayment at the wyndam... I have a reservation still... unless they changed it within the past month and a half... or that could be the reason why my credit card was maxed out.

[memysza.livejournal.com]

I think it has more to do with specific room rates. In '06 when I did con-rate phone reservations I didn't owe until check out, but this year because I took a special website rate I owed in full up front, though I still have rights to a refund if I cancel before Con.

Overall the websites seem to be more picky about their details in order to ensure a commitment, especially in advance.