Is there a reason why you didn't follow up weeks ago? As soon as it went past a few business days, a follow-up email or phone call really should have been done. Email can be incredibly unreliable as I've had emails from customers end up in spam folders sometimes depending upon what email provider they use.
Your only recourse at this point is to *calmly* call them on Monday to see if any exceptions can be made, if they have a standby list for cancellations or if they can contact you if they have time for more sales/photos than they originally allotted.
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timeasmymeasure
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Date: 2012-08-25 11:08 pm (UTC)Your only recourse at this point is to *calmly* call them on Monday to see if any exceptions can be made, if they have a standby list for cancellations or if they can contact you if they have time for more sales/photos than they originally allotted.