I got the email as well and was really confused since they charged me last week. Calling them compounded the problem as they kept transferring me ...to Mariquis...the event manager who is out of town till next week...2nd call, they try and send me to the accounting department and I end up on endless hold with international reservations. 3rd call I begged them not to transfer me and after 15 minutes of being on and off hold while they conferred with a supervisor, they confirmed my reservation is fine.
This should have been really simple for verify with them. Instead this took 3 phone calls and 45 minutes. Not impressed with Passkey.
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timeasmymeasure
no subject
Date: 2012-07-19 11:47 pm (UTC)This should have been really simple for verify with them. Instead this took 3 phone calls and 45 minutes. Not impressed with Passkey.