dragoncon_lj_archive | Bad Experience with Rude Marriott Marquis Staff (Reply)

Hello! While staying at the Marriott Marquis this past Dragon*Con, I had a less-than-pleasant experience with one of the Marriott security guards. He yelled at my husband and me because we were bringing a small cooler in the hotel (with TWO bottled of beer!)... At first he wasn't going to allow us into the hotel. After presenting my room key, he growled, "you need to take that up to your room immediately!" and then barked "If I see you in the lobby with that we're going to have a problem!' as we walked away.

It is totally uncalled for to yell at a hotel guest. Especially since we were not told ANY policies about having our baggage inspected!

I talked about this in the elevator on my way out, and several other people reported that they had been treated very rudely by Marriott staffers, or the staff seemed to make up policies about alcohol in the rooms, or room guests.

I think the Marriott needs to be made aware of the problem and insist that their employees be POLITE to guests, and COMMUNICATE any policies they may have in place so we can either follow the policies, or elect to go to a different hotel.

I've looked on the LJ pages, and there doesn't seem to be a thread about reporting problems with rude staff... there are just stories embedded into other threads. Please post your thoughts and stories here, and we can submit them to the Marriott.