Master Post and Thread for Marriott Passkey Card Declined Email

[alladinsane.livejournal.com]

Saw several posts in the mod queue and on Facebook concerning email messages from Passkey concerning Marriott reservations along the lines of this:

Date: Thu, 19 Jul 2012 16:49:36 -0400 (EDT)From: Dragon Con 2012 Reply-To: xxxxxxxxxxx

Thank you for selecting the Atlanta Marriott Marquis for your stay during the Dragon Con Conference.

At this time I am getting ready to cancel all reservations with declined Credit cards, please contact Marriott reservation TODAY July 19th, at 866-469-5475 to update your credit card information are your reservation will be cancel. Once your reservation is canceled it will not be reinstated at the group rate.

So we dont have umpteen different posts on this same subject, I'm going to consolidate things under this master post. If any solution or resolution is found on this matter, I'll update this post and/or post another to get the word out.

If you have a post waiting in the mod queue on this, it'll be rejected but with a message directing you here. This way the discussion will be in one place rather than a dozen.


UPDATE: From the comments and from Facebook, apparently this email was sent out in error; as you could see from the poor grammar on it, it wasnt even finished before it was sent out. I would strongly urge that if you received this mail to go ahead and call and reconfirm your reservations and related charges and make sure all is in order if you havent already done so.


Thanks everyone.

Comments

[greycoupon.livejournal.com]

I got the email as well and was really confused since they charged me last week. Calling them compounded the problem as they kept transferring me ...to Mariquis...the event manager who is out of town till next week...2nd call, they try and send me to the accounting department and I end up on endless hold with international reservations. 3rd call I begged them not to transfer me and after 15 minutes of being on and off hold while they conferred with a supervisor, they confirmed my reservation is fine.

This should have been really simple for verify with them. Instead this took 3 phone calls and 45 minutes. Not impressed with Passkey.