In theory I agree that Staffers should know where all the event rooms are in the hotel.... HOWEVER I also agree that EVERYONE should also carry their Pocket Guide or use the app as well. The Staffers can't know everything. The Staffer may not know that Steven Moffat's Sherlock panel was running. However, if you gave them the room name (Marriott A601/602) they most definitely should have been able to direct you.
totally agree. I asked several hotel staff and D*C staff where things were and I would say that at least 40% of the time their answers were "I don't know". And most of those times I was asking a Hyatt person where a Hyatt room was! This was my first D*C and by the end of the weekend I think I knew the Hyatt and Marriott better than half the people who work at either of those hotels, heh
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