Agreed with the compliments to the Sheraton. Our promo table was in that hotel, and I was very impressed with the employees (especially the ones handing out Dragon*Con schedules at the front door!)
This was our first year in the Sheraton too, and I loved it. In addition to not using Passkey to book, the hotel was less crowded, the elevators never took ages to arrive, and I only played one game of Whose Hand is That? the whole con. I was impressed with the speed and friendliness of every staff interaction I had. I almost think the lack of Skybridge is worth all the good things, especially when the others had such problems this year.
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