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dragoncon_lj_archive2012-08-25 04:49 pm
abreeskye.livejournal.com) wrote in dragoncon_lj_archive2012-08-25 04:49 pm
Ian Sommerhalder/Celebrity Authentics
You guys, I'm pretty upset.
I emailed Celebrity Authentics a couple questions WEEKS ago. They never responded to me, so today I decided to hunt down their number and call them. They are understandably only open Mon-Fri. I left them a message to call me back. I decided, ah, well. I'll just go ahead and order my autographs without getting the response I need.
I go to the preorder page, and see that Ian Sommerhalder is now listed as SOLD OUT. I'm really REALLY upset. If they would have gotten back to me WEEKS ago I would have been able to preorder. Anyone else have any issues with them not responding to emails/messages?? This was to be the highlight of my Dragon*Con this year :/
I emailed Celebrity Authentics a couple questions WEEKS ago. They never responded to me, so today I decided to hunt down their number and call them. They are understandably only open Mon-Fri. I left them a message to call me back. I decided, ah, well. I'll just go ahead and order my autographs without getting the response I need.
I go to the preorder page, and see that Ian Sommerhalder is now listed as SOLD OUT. I'm really REALLY upset. If they would have gotten back to me WEEKS ago I would have been able to preorder. Anyone else have any issues with them not responding to emails/messages?? This was to be the highlight of my Dragon*Con this year :/
no subject
responding to emails quickly is how you get people to trust you and use your service again.
my guess is that this is a fly by night service that figures on automating everything and minimizing work to maximize perceived profits. entrepreneur still thinking in dollar per hour on two minute/two line email responses. can and will be put out by someone that can communicate.
no subject