Don't let this year's DragonCon give you a bad impression of Froggy. I've dealt with him and his crew many times, at DragonCon and other cons, and never had a bit of trouble. Normally, they're a well-oiled machine. This year was completely insane - I put that down to Shatner, Nimoy, and Stewart all being there, and the fact that Froggy got stuck in a tiny corner of the Marriott.